FREQUENTLY ASKED
QUESTIONS

Our candles are made with high-quality wax, and burn times vary depending on the size. Mostly, Its mentioned on the Candle Label Itself. Always follow the care instructions for the best burn experience.

To get the most out of your candle:

• Trim the wick to about 1/4 inch before each burn to prevent soot.

• Allow the candle to burn until the entire surface melts evenly to avoid tunneling.

• Never leave a burning candle unattended, and keep it out of reach of children and pets.

White soot can form if the candle has been burned in a drafty area or if the wick is too long. To avoid this, trim the wick regularly and place your candle in a stable, draft-free spot. Black soot is typically caused by burning the candle too long or with a wick that is too long—always trim your wick to 1/4 inch before each use.

Yes, our candles are made with vegan-friendly waxes and do not contain animal-based ingredients. We are proud to be cruelty-free and do not test on animals.

To keep your candles looking and smelling their best, store them in a cool, dry place away from direct sunlight and heat sources. This will help preserve the fragrance and the integrity of the wax.

We recommend stopping the burn when there’s about 1/2 inch of wax left at the bottom. This ensures safety and prevents overheating the container.

While our candles are designed to create a relaxing ambiance and pleasant fragrance, they are not specifically formulated for therapeutic aromatherapy use. However, many of our scents are calming and stress-relieving, providing a soothing atmosphere for relaxation.

We recommend burning candles in well-ventilated areas. While they are safe to burn in most spaces, always ensure the room is not too enclosed, and the candle is kept away from flammable materials.

Absolutely! We regularly introduce seasonal and limited-edition candles with unique scents for holidays or special events. Be sure to sign up for our newsletter or check our website to stay updated on our latest releases.

Our candles make a stunning addition to weddings or special events! We offer bulk purchasing and customizable options. Please contact our customer service team to discuss your needs and we’ll be happy to help.

Yes! We welcome bulk orders for candles. Whether it's for weddings, corporate gifts, events, or retail needs, we're happy to accommodate your order.

Our minimum order quantity for bulk orders is typically 100 candles. Please contact us for specific details depending on your needs and our current inventory.

Yes, we offer customization options! You can choose from custom scents, colors, or even branded labels for your candles. Please reach out to our team to discuss your specific customization requests.

Yes, we offer discounts for larger orders! The discount will depend on the quantity of your order. Contact us for more information, and we’ll provide a personalized quote.

To place a bulk order, please reach out to our customer service team via papnham.candles@gmail.com or 9993412598, or submit a request through our website. We will guide you through the process and discuss your needs.

Yes, we offer private labeling and logo customization for bulk orders. Let us know the details, and we’ll work with you to create the perfect branded candle for your event or business.

Please Note that the minimum order Quantity for White Labelling is 500 .

The timeline for bulk orders depends on the quantity, customization requirements, and current stock availability. Typically, bulk orders take 2-3 weeks to fulfill. Please reach out to us for an estimated delivery time.

We offer gift wrapping and special packaging for bulk orders. Whether it’s for corporate gifting or a special event, we can create the perfect presentation for your candles.